Privacy Policy

1. Information We Collect

• Contact information: name, company name, email address, phone number, WhatsApp number
• Business inquiry data: product interests, order quantities, sourcing requirements submitted via forms or messages
• Facebook / Meta data: when you message our Facebook Page or submit a Lead Ad form, we receive your Facebook name, message content, and any fields you fill in the lead form (email, phone, company, etc.)
• Technical data: browser type, IP address, pages visited, access timestamps

2. How We Use Your Information

• To respond to your business inquiries and sourcing requests
• To process and manage leads received via Facebook Lead Ads
• To reply to messages sent to our Facebook Page via Messenger
• To improve our website and services
• To send service-related communications relevant to your inquiry
• To comply with applicable laws and regulations

3. Facebook / Meta Data Usage

We integrate with the Meta (Facebook) platform to receive business inquiries. Specifically:

• Messenger: When you send a message to our Facebook Page, we receive the message content and your Facebook display name via the Messenger Platform API. This data is stored in our CRM system and used solely to respond to your inquiry.
• Lead Ads: When you submit a Lead Ad form on Facebook, we receive the information you enter (name, email, phone, company) via the Facebook Lead Ads API. This data is used to follow up on your business inquiry.
• We do not use Facebook data for advertising targeting, profiling, or any purpose beyond responding to your direct business inquiry.
• We do not share Facebook-sourced data with third parties except as required to fulfill your request or as required by law.

Our use of information received from Meta APIs complies with Meta Platform Terms and Meta Privacy Policy.

4. Data Sharing

We do not sell your personal information. We may share data only with your explicit consent, with service partners necessary to fulfill your request, or when required by law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. All data is transmitted over encrypted (HTTPS) connections.

7. Cookies

We use cookies and similar technologies to improve your browsing experience. You can manage cookie preferences through your browser settings.

8. Your Rights

You have the right to access, correct, or delete your personal information, and to withdraw consent at any time. Contact us at: [email protected]

9. Children's Privacy

Our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

Company: Chenfeng Global (Silva CF)
Email: [email protected]
Website: https://b2b.chenfengglobal.com